.ticket-thread-shell{background:linear-gradient(180deg,#f8faff,#fff);border:1px solid #e6ebf3;border-radius:20px;overflow:hidden}.ticket-thread-scroll{max-height:580px;overflow:auto;padding:22px;scroll-behavior:smooth}.ticket-message{display:flex;gap:10px;margin:0 0 18px;align-items:flex-end}.ticket-message.mine{flex-direction:row-reverse}.ticket-message-avatar{width:35px;height:35px;flex:0 0 35px;border-radius:12px;display:grid;place-items:center;background:#e9eef7;color:#334155;font-size:.72rem;font-weight:800}.ticket-message.mine .ticket-message-avatar{background:var(--tenant-primary,var(--platform-primary,#6d3df5));color:#fff}.ticket-message-body{max-width:min(76%,700px)}.ticket-message-meta{display:flex;align-items:center;gap:7px;margin:0 5px 5px;color:#7a879a;font-size:.68rem}.ticket-message.mine .ticket-message-meta{justify-content:flex-end}.ticket-bubble{position:relative;padding:12px 14px;border-radius:6px 18px 18px 18px;background:#fff;border:1px solid #e2e8f0;box-shadow:0 7px 20px rgba(15,23,42,.055);white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.55}.ticket-message.mine .ticket-bubble{border-radius:18px 6px 18px 18px;background:linear-gradient(135deg,var(--tenant-primary,var(--platform-primary,#7041ed)),#4f25ba);border-color:transparent;color:#fff}.ticket-message.internal .ticket-bubble{background:#fff8dc;border-color:#f1d981;color:#5b4810}.ticket-quote{display:block;margin:0 0 8px;padding:8px 10px;border-left:3px solid currentColor;border-radius:7px;background:rgba(148,163,184,.14);font-size:.73rem;opacity:.85}.ticket-message-tools{display:flex;align-items:center;gap:5px;margin-top:5px;opacity:.75}.ticket-message.mine .ticket-message-tools{justify-content:flex-end}.ticket-message-tools button{border:0;background:transparent;color:#718096;font-size:.68rem;padding:2px 5px}.ticket-message.mine .ticket-message-tools button{color:#7657b4}.ticket-reaction{display:inline-flex;gap:3px;align-items:center;padding:2px 7px;border:1px solid #dfe6f0;border-radius:999px;background:#fff;font-size:.7rem}.ticket-read{font-size:.65rem;color:#5a8be8}.ticket-reply-preview{display:none;padding:10px 12px;border-radius:10px;background:#eef2ff;color:#4c3a92;font-size:.75rem}.ticket-reply-preview.show{display:flex;justify-content:space-between;gap:10px}.ticket-composer{border:1px solid #e1e7f0;border-radius:18px;background:#fff;padding:12px;box-shadow:0 12px 30px rgba(15,23,42,.06)}.ticket-composer textarea{border:0!important;box-shadow:none!important;resize:vertical}.thread-badge{display:inline-flex;align-items:center;gap:5px;padding:5px 9px;border-radius:999px;background:#eef2ff;color:#5d3dc4;font-size:.68rem;font-weight:750}@media(max-width:600px){.ticket-thread-scroll{padding:14px}.ticket-message-body{max-width:86%}.ticket-message-avatar{width:30px;height:30px;flex-basis:30px}}