Start small, add capacity and unlock advanced automation as your workforce grows. All access is enforced securely by package.
Support teams that need tickets without field-service tools.
Small service companies with up to 3 technicians.
Growing contractors needing routes, reports and branding.
Established teams needing smart assignment and commercial control.
Multi-team companies adding HR, compliance and automation.
Large operations requiring every feature and API access.
Plans are read directly from the system database, and restricted features are enforced server-side.
| Capability | Ticket Desk | Starter | Growth | Professional | Business | Enterprise |
|---|---|---|---|---|---|---|
| Advanced ticket and SLA centre | Included | Included | Included | Included | Included | Included |
| Threaded conversations and message bubbles | Included | Not included | Not included | Included | Included | Included |
| SLA timers and escalation | Included | Not included | Not included | Included | Included | Included |
| Ticket workflow automation | Included | Not included | Not included | Not included | Included | Included |
| Support analytics and CSAT | Included | Not included | Not included | Included | Included | Included |
| Customer knowledge base | Included | Not included | Not included | Included | Included | Included |
| Dispatch and job tracking | Not included | Included | Included | Included | Included | Included |
| Technician and customer job signatures | Not included | Included | Included | Included | Included | Included |
| Customer proof-of-payment workflow | Not included | Included | Included | Included | Included | Included |
| Advanced stock and inventory | Not included | Included | Included | Included | Included | Included |
| Routes and live GPS tracking | Not included | Not included | Included | Included | Included | Included |
| Quotes, contracts and signatures | Not included | Not included | Not included | Included | Included | Included |
| Attendance, HR, leave and payroll | Not included | Not included | Not included | Not included | Included | Included |
| Full tenant branding | Included | Not included | Included | Included | Included | Included |
| POPIA/GDPR accountability controls | Not included | Not included | Not included | Not included | Included | Included |
| OAuth 2.0 and JWT API access | Not included | Not included | Not included | Not included | Not included | Included |
Your company records remain separated from every other tenant.
Managers, technicians, agents and customers get the correct experience.
Users stay informed when jobs, tickets and approvals change.
Move from setup to real field operations with a clear path.
Activate approved upgrades with pro-rata billing.
Critical actions create traceable operational records.
Submit the public organization application. The platform owner reviews it before creating any organization or user account.
Yes. Submit an upgrade request; after approval and pro-rata payment, the new package features become active.
Capacity add-ons can extend technician seats, evidence storage, SMS allocations and onboarding support.
Displayed prices exclude VAT unless your commercial agreement states otherwise.
No. Organization ownership checks and role permissions are enforced on protected records and routes.
The platform team reviews every application before securely provisioning company access.
Technicians sign completion, customers sign acceptance, and both receive a tamper-evident printable job card. Customers then upload bank-issued payment proof for tenant verification.
Package entitlements now include secure offline execution, proof integrity and management intelligence.
Queue technician actions and camera evidence safely until connectivity returns.
Stamp before/after evidence and keep customers informed while technicians travel.
Reconcile warehouse, vehicle and technician balances against job consumption.
Compare quoted revenue with parts, labour and approved expenses per job.
Use queued email, allocated SMSPortal credits and WhatsApp Business.
Protect accounts, revoke devices, monitor queues and verify daily backups.